Ask eBay to step in option missing | Buying

ben_inne · 2023-01-17T01:07:07.262000Z

I ordered an item and tracking shows delivery (Global Shipping Program) but the item was not delievered. I have contacted the seller and they suggested letting eBay sort out because tracking shows delivery. The option to ask eBay to step in is missing so I'm unable to escalate this to eBay. How do I get eBay to step in without this option?

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Ask eBay to step in option missing | Buying | eBay Australia