What to do when seller blocks return and refund? | Share Community Platform Feedback

julian_oz · 2024-10-14T09:24:48.983000Z

I wish there was a way to contact eBay Customer Support but the web site sends me around and around in circles with no opportunity to ask eBay for help. I bought a product from a Seller in *August*. The product had mismatched parts so it is impossible to use. I alerted them three days after delivery. They wanted photos. Then they wanted videos. Then they wanted delay for the original supplier to respond. Then endless circular excuses. Eventually agreed to return and refund. After two weeks the return postage label they SAID they sent has not arrived. They are obviously trying to "run out the clock" and wear me down. What can I do? There is no way that I can contact eBay - the return is "in progress", right? But it will never happen because they haven't sent the return postage label. I'm blocked. Suggestions. Anything. Help. ~~ Julian

Discussions

What to do when seller blocks return and refund? | Share Community Platform Feedback | eBay Australia