Buyers getting away with theft. | Selling

shoaltech · 2024-03-20T22:30:35.138000Z

I had two purchases from the same person. He created 2 new accounts and purchased 2 high value items, 1 on each account, almost $4k total. He also messaged me through a 3rd account, never replying through the accounts he purchased from. I spoke to Ebay and they said as long as I sent to the correct address with tracking I would be covered.I sent the items. He then opened item not received cases for both items. I went through the whole process with Ebay and provided all the delivery information, tracking etc. They then decided both cases in my favour. All very stressful given the $ involved. This morning, I received an email from Ebay saying the buyer appealed the decision and it was granted an they would deduct the funds from me. The case details now show:OutcomeThe case was decided in the buyer's favour.More infoYou agreed to give your buyer a refund but didn't issue it.I didn't agree to refund the buyer at all.I cannot begin to understand how Ebay continue to support buyers regardless of circumstances and even when there is clearly dodgy behaviour. I spoke to Ebay just now. While the guy I spoke to was pleasant and wanting to help, I have no confidence whatsoever that this will be dealt with properly.

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Buyers getting away with theft. | Selling | eBay Australia