Complaint to eBay Regarding Damaged Parcels Sent via Sendle | Selling

possum0493 · 2025-09-04T01:57:00.487000Z

Addressing Issues with Parcel Handling and Request for ResolutionTo Whom It May Concern,I am writing to express my concern and disappointment regarding several recent incidents involving parcels we have sent through Sendle to our eBay customers. Unfortunately, a significant number of these parcels have arrived at their destinations damaged, with some items even broken beyond repair.As a seller committed to providing a high standard of service and ensuring customer satisfaction, these incidents have not only resulted in financial losses but have also affected our reputation on the eBay platform. We take great care in packaging our products securely and have followed all recommended guidelines for safe dispatch. Nonetheless, the recurring issue suggests a problem either with the handling or transportation process managed by Sendle.Our customers expect to receive their purchases in the condition described in our listings. Receiving damaged goods understandably leads to frustration, negative feedback, and requests for refunds or replacements. Some of the items are rare not always in cost but are often parts of sets which due to the breakage are now incomplete. This causes additional costs and administrative work and undermines the trust we strive to build with every transaction.We kindly request that eBay investigate these incidents in partnership with Sendle and advise on any measures that can be taken to improve the handling of parcels sent via this courier.Thank you for your attention to this matter. We look forward to your prompt response and a resolution that ensures a better experience for both sellers and buyers on your platform.

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Complaint to eBay Regarding Damaged Parcels Sent via Sendle | Selling | eBay Australia