Correcting address details after payment | Selling

australisblue · 2023-12-24T03:42:14.020000Z

Long story short: the seller needs to update my address from my US address to my Australian address. I actually paid for international shipping but due to a total train wreck we've ended up in this situation where the address on the transaction is wrong and they can't print USPS labels to get the eBay rate. This is not ideal (at all, so don't judge me!) but the seller seemed to have great difficulty updating shipping methods and when adding an AU shipping option did something weird, they somehow updated the domestic US shipping method to charge the correct international rate but wouldn't let me enter my Australian address still. I explained this but I feel like perhaps they are older and/or not good with technology and were having trouble working it out. In the end I just wanted it done and the pain to end so I agreed to their suggestion where I could just enter my US address so I could actually pay and they would ship to my correct Australian address (which they had as I'd sent them a screenshot showing them the error it was displaying while I was trying to pay). This probably would have worked but instead of $100 shipping eBay quoted, USPS wanted $250 so they aborted at the post office. So the question is, what are the options in getting this fixed? Preferably the easiest way for them. 1) Ideally we can get it fixed up, my correct AU address selected. This would require a GST payment as well (which I never tried to avoid in the first place).2) If fixing it proves too hard for them, is there a way they can refund the excess shipping amount and just ship it to my US forwarding address I entered? I'd prefer option 1) though so would still appreciate some options. I could just ask them to refund the whole thing and walk away from it but the item was hard to find in good condition so I really don't want to give it up. I'm also not suspecting any kind of scam here, they just seemed to have some troubles adjusting their shipping options. Thanks for any assistance.

Discussions

Correcting address details after payment | Selling | eBay Australia