First time seller, items damaged in transit | Selling

gesal_4755 · 2024-05-18T23:34:35.085000Z

Hi,This is my first time selling on eBay. I sent a watch overseas to a buyer who is claiming one of the dials has been damaged in transit. I am a bit lost with what happens going forward & no matter where I search on eBay I can’t just seem to just online chat or call with an agent. Due to my first time selling, eBay has mymoney on hold currently. From what I’ve searched, I think the buyer needs to lodge a return & once they do that I have to pay the postage fees back to me which will take another month due to being overseas.. do the eBay fees get scrapped since there was no successful sale? And will eBay directly refund them as they are the ones holding the money?And to make matters worst, when sending it over to the UK the return address was an old one that wasn’t even on my eBay account anymore, however each time I tried to amend it, eBay would charge me for a new shipping label (despite only using 1 - I have since been able to cancel the others). It has been a very stressful process trying to send something that was once very sentimental to me. I understand I need to cut my loses and realise I’ve lost money instead of making a sale & I will not use eBay again in the future. But can someone please tell me the correct way going forward?

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First time seller, items damaged in transit | Selling | eBay Australia