Item not deliverd allegation, eBay Refunded, | Selling

chocolatetreat · 2025-09-22T06:39:47.744000Z

What does the Community think about this, I sold an item to a buyer in Italy, within two weeks of posting with tracking and signature delivery a Refund request was received for not being delivered, Tracking showed the item still in the mail, I advised both the customer and eBay that it takes longer than two weeks to get to Italy, The customer is having none of that and continues with his request and eBay refunds the customer whilst the item is in Customs, I appeal and I am upheld but within 24 hours that is reversed and the money is gone again. cut a long story short I now have signed proof of delivery from Italy Post but I can not get eBay to look at the case as they say it is too old and already been denied, are they all brain dead? Customer gets the money back and the goods and there is nothing I can do, I'm out $1200.00aud.

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Item not deliverd allegation, eBay Refunded, | Selling | eBay Australia