Promoted Listing fees - not credited when your client does and return and you refund them | Selling

dealsonbrands · 2024-07-20T04:03:53.646000Z

I have just found out through chatting with an ebay agent that, where you provide a refund to a buyer, that you will only get a credit on the final value fee and not the promoted fees.This is unfair to sellers, sales are already down on eBay, we are getting less sales, they are ranking our products by having the use promoted listing, and then if a buyer wants a refund we are again out of pocket. I hope someone from Marketing Management sees this post and does something about it, as I will no-longer be using promoted listing unless this policy is changed

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Promoted Listing fees - not credited when your client does and return and you refund them | Selling | eBay Australia