Hi, I have a buyer who has bought an item from me and paid for it but is now messaging me saying that they have purchased more items from me and need me to confirm. I have only sold her one item and I cannot tell her otherwise. I have sent her screen shots from my app showing her the item she purchased and how much she paid me but she is still convinced that I have sold her more items!! I don't know how to resolve this!!

For a person like this, you need to come over as quite definite and organised. Polite still, but sure of yourself. You need to project that confidence to the buyer, don't be wishy washy as in 'I can't see any other purchases from you' or 'I don't know what else you could have bought'.Be definite. "You have only ever purchased one item from me. It is XYZ, which you bought on x/x/2024." Then go on to outline how they may have placed items in their cart without a purchase actually going t...

Trouble with a buyer | Selling

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