Restrictions on account not being removed | Report eBay Technical Issues

ausdeals · 2023-07-23T10:56:02.753000Z

(Long post)eBay has put restrictions on my account for dropshipping more than a year ago, since then I have not dropshipped at all, however the restrictions have not been removed.When contacting customer support about the issue they tell me to follow the dropshipping policy for a month and the restrictions will be lifted. I first contacted them about 4 months ago to request the restrictions get removed. It was denied because apparently there are "indications I am not in control of my inventory".After waiting a month to request again I did - and it was again denied for the same reason, I was told to follow the dropshipping policy for a month and the restrictions would be removed.I spoke with eBay support after this to see what the reason it was denied might be (since I am following the dropshipping policy). They said the reason is possibly since I do not having tracking ID's for my orders. Obviously this is not cost effective since a letter with tracking costs $5 so I would be losing money on 90% of orders. I explained this to them and they said that was the only solution. So for a month I was occasionally sending orders with tracking, losing money on most of them but the tracking information shows it was sent locally to me.After a month of this I requested the restrictions be removed again and it was denied for the same reason. After contacting eBay support I was given the option by someone to upload proof I am not dropshipping. I uploaded images of all the stock I sell on eBay with the window in frame as well as my driver's licence to verify it was at my address. I provided receipts for Australia Post including receipts for envelopes, stamps and lodgement receipts from sending parcels. I also provided images of all the "Sender to Keep" tabs from every order I sent with tracking as well as sale contracts for the stock I sell on eBay from the manufacturer. I was told by eBay support twice that if they need any more proof they would contact me before denying the appeal.After submitting all this I was told I would receive a reply within 72 hours. After roughly 20 days and contacting support multiple times I finally received a response and the appeal was denied. Everytime I contact support they tell me they cannot remove the restrictions till I follow the dropshipping policy and everytime I've requested to speak to someone who is able to sort the issue out I get the same message about how I just need to follow the dropshipping policy.At this point there's nothing more I can do to get the restrictions removed as I've provided all proof necessary that I'm not dropshipping, I have followed the dropshipping policy for more than a year so I'm posting here in the hopes someone who works at eBay can help - since this is a technical issue as the system to detect dropshipping is not working as intended.

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Restrictions on account not being removed | Report eBay Technical Issues | eBay Australia