I have had a transaction from my bank account for $199.89 (AUD) but no purchase

adahisc0
Community Member

I did not purchase anything for that figure and have no items in my summary either showing I purchased anything. How do I chase this up and get my money back?

 

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I have had a transaction from my bank account for $199.89 (AUD) but no purchase

First thing you should have done is report it to your bank so they can cancel your card and investigate

 

Have you done this?

 

If it states it is for an eBay purchase, and you do not allow anyone else to use your account, you then need to contact eBay and notify them your account has been hijacked/hacked

 

 

*Edit to add

 

 

That is if this charge is actually shown on your bank account/statement

 

And not an email from a scammer pretending you have a debit of that amount

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I have had a transaction from my bank account for $199.89 (AUD) but no purchase

*casey*
Community Member

@adahisc0 wrote:

"I did not purchase anything for that figure and have no items in my summary either showing I purchased anything"


Is the drop down box on your Purchase History Page:  See Orders  -  showing the correct timespan ?

 

Did anyone purchase as a guest ?

 

https://www.ebay.com.au/help/buying/paying-items/buying-guest?id=4035&srsltid=AfmBOorwwVPyBJbcpqP0bU...

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