@racfother-82,
The issue of feedback scores on eBay is problematic. As said, experienced eBayers generally consider that 90% for a high volume seller is bad.
This is because of both the way in which the percentages are calculated by eBay, and the human behaviour factors. Feedback is skewed by buyers doing the following:
- leaving a positive immediately upon receiving the item (before they’ve tested and checked it properly)
- leaving a positive because the item looks okay but is clearly cheap rubbish without the specs or proper components under the hood (for electrical or electronic goods)
- leaving a neutral or no feedback for an item not as described because it was cheap or from reluctance to cause waves
- not leaving feedback in time
- leaving unjustified feedback, and/or
- only leaving feedback if it’s negative.
While some of the above will drag feedback down, more of the factors will tend to reduce negatives. Worse – when some high-volume Chinese eBay sellers, for instance, see the feedback score dragged down too much, they simply “rest” that particular account for a while and in the meantime use one of their other accounts.
I consider 99.5% as a good minimum for high volume sellers, but that’s not set in stone. Using it as my guideline, though, I make informed decisions about the sellers from whom I buy, and I never fall for the Top Rated “one of our most trusted” fluffy nonsense automatically generated for many a seller on eBay from whom I’d not buy.
Re couriers and deliverers - people’s experiences vary. In some suburbs and areas, a particular courier company may be spectacularly awful; in others, it may be fine. I am fortunate in having very few postage / delivery issues.
