Hi there eBay community.
I'm having a problem where my account has been hacked and I have items that I do not want on order. eBay doesn't seem to have a fraud team and every time I talk to them I get a completely different answer or I get yelled at by hysterical eBay operators - agent 1-255366710083 - Charlie - I'm looking at you.
Also, eBay support won't provide me with any recordings of our conversations for my records and are not providing any updates to me. Its as if they are doing nothing.
The first time I was told the issue would be resolved in an hour.
The second time I raised this problem with eBay support via their telephone number 1800-093-577 'Charlie' told me that it would take 3 days... then a few minutes later he said it would take 1 month, maybe.
I guess I just want fraud removed from my account. Its not that much to ask for support with the eBay application. This is not something sellers have done wrong, this is a platform support issue. The problem has also been raised with Paypal who have been equally unhelpful since they direct me to talk to eBay who, as you can see, aren't doing anything to contain this issue.
Is there an ombudsman that I can go through, or a complaints line? Every operator I've spoken to just sends me to 1800-093-577 where the staff aren't doing their jobs.
