Click and Collect Total Failure. What do I do now?

[snoopytherat]

I will never use "Click and Collect" again. eBay say seller provided tracking. Yes after I had waited almost a week after an item was due to arrive and I asked where it was. It was supposed to be delivered to Woolworth's pre-Christmas as I was busy at work and click and collect always worked before. The seller claimed the item was posted and delivered. According to Woolworths they never received and as such I never received an email or text message. The receiver according to the tracking information is not a Woolworths employee. So eBay rules are it would be returned to the seller after not being picked up. I asked the seller if he received it back. No response to that question.

So $60 out of pocket.

A month down the drain waiting for an item that didn't turn up.

Seemingly because the address I gave was Woolworths and the seller supposedly delivered it .............. but it didn't get to me !!

eBay response.

"We're sorry you had a problem with your purchase. However, the seller provided tracking information that shows the item was delivered to your address."  (I don't live at Woolworth's).

"After reviewing all the details of this case, we've determined that you won't receive a refund."