Click and collect authorisation code not received

I made a purchase and chose click and collect, I have done this a number of times and always receive an authorisation code which I need at BIG W. 

i have not received a code for my latest purchase but using Australia Post tracking saw that it had arrived and been delivered in my home town. 

I have contacted the seller and they appear confused, and gave me the eCP code, however from reading your site I believe she needed to record the eCP code on the parcel and when received the authorisation code I need would be generated. Please advise if there is anything I can do to receive my purchase. 

Thanks 

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