Click n collect at Big W - can someone else pick up my item on my behalf? What do they need to do?

I bought something that has been delivered to big w click n collect. However I haven't received any instructions as to where/how to collect it, and I would like my elderly mum to collect it for me (I'm not in the state at the moment), so I am wondering if she can, and if so, what does she need to do/show.

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