I didn't get my item for over 1 year

[bnbjerem-grsxh6]

Hi,

I forgot that I have ordered “1.8M Multi Level Display Book Shelf Shelving Storage Utility Home Office Bookcas” ( 161514491362 ) on 17 June , 2017. But I have never received this item.  I was check my ebay order history and i found this issue on 25 Nov 2018.

In fact, I was hesitant to buy this item, but I paid. I forgot this order, so I didn't track the delivery.Please check it. Thanks.
 

Regards

Jeremy

[countessalmirena]

Oh, bnbjerem-grsxh6,

I'm so sorry that you find yourself in this position!

However, there really is nothing to be done after such a very long time. I hope the item was not too expensive.

For future purchases, you should keep in mind the timeframes for opening a dispute/claim in case of non-arrival or any other issue. All of this is too late for you in respect of your bookcase purchase, but if anything happens with your future purchases, I hope it will stand you in good stead.)

eBay Money Back Guarantee: open report absolutely no later than 30 days after the latest "estimated delivery date" for that item in your purchase history.

eBay's Money Back Guarantee policy state that when a buyer hasn't received an item, s/he ❝can report in My eBay that they didn't receive an item once the latest estimated delivery date has passed, and for 30 days after the latest estimated delivery date.❞

If the seller doesn't reply within that request/report within 3 days' time and offer a solution, you as the buyer can "ask eBay to step in". That sets in motion eBay's automatic bot-controlled dispute resolution process, which generally means that you'll receive a full refund (unless the seller can prove that the item was in fact delivered).

You have up until 21 business days to ask eBay to step in; don't let the request close automatically without a resolution, because it cannot be re-opened. (Equally, don't close the request if the seller promises you a refund until you've actually received the refund and can see it in your PayPal summary; also, do not let the request close if a replacement is promised, unless you've received the replacement. Unfortunately, particularly when it comes to some particular sellers, the promise to refund and try to manipulate buyers into closing disputes is a well-known tactic.

PayPal Buyer Protection: open dispute absolutely no later than 180 days from the "date of purchase".

There's also the option to open a claim in PayPal using PayPal Buyer Protection (you have up to 180 days to open a dispute, and once you've opened the dispute, you must escalate the dispute to a claim NO LATER than 20 days after opening the dispute).

Again, don't close the dispute until you have had the situation resolved.

Credit card chargeback: timeframes/time limits vary. Check with your card issuer.

In some cases, a chargeback (which you request from your card provider - usually your bank) may be your only option. Check with your card provider about the timeframes for requesting a chargeback. You do need to be aware of the time limits involved; some banks say that you must dispute an unrecognised charge on your card within 30 days of receiving the statement on which that charge is shown. For cases when it's not an unrecognised charge or a charge that was taken in error or without your permission, there may be more leeway, especially if the item you've purchased isn't even due to arrive within 30 days of the purchase date.

Some sources say that dispute time limits may be between 45 days and 120 days. You really do need to check with your card provider to be sure.

If you try to request a chargeback and the card provider denies the chargeback on the basis of its being outside the time limit, it is possible that you can made a complaint with the body formerly known as the Financial Ombudsman Service (more about that below), where you'd be making the complaint against your card issuer/bank. If however you tried and failed to be refunded through PayPal, then rather than selecting your card issuer/bank as the financial institution against whom you are making the complaint, you should select PayPal instead. You can only make the complaint against one body.

Complaint to Australian Financial Complaints Authority (formerly FOS).

Finally, another option is to make a complaint with the Australian Financial Complaints Authority (AFCA) (formerly the Financial Ombdusman Serivce (FOS). You should only start such a complaint if you've tried and failed to achieve a resolution through PayPal or whatever financial institution was involved in the transaction. (They will ask you about this!)

You can read more about contacting PayPal before making a complaint with AFCA in this post. (Please keep in mind that where I referred to the FOS/Financial Ombudsman, that is now AFCA - as of the beginning of this month, November 2018.)