I started a problem but now how do I continue

I opened a case because I didn't receive my items and I received a repy from the seller and I did as they requested and contacted the post office and I then told them that the post office didn't have the item or recognise the tracking no.   The tracking no said it arrived at destination airport but nothing since and it is well over a month due date so what do I do now.   I don't know how to go on to resolve this problem having never had one before.

 

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