Is it against the rules for sellers to say they will refund, but don't?

I'm very knowlagable of how eBay works, but I'm not sure if there is some rule about this somewhere.

 

To keep it short,

i've ran into 2 chinese sellers that in one way or anther said they will refund me but haven't after multiple reminders I have not been refunded after sevral weeks of them agreeing to refund me.

 

So I'm wondering if sellers saying they will do something such as a refund, but don't, is against ebay rules and something I can contact ebay support over to get the refunds?

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