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Item not fit for purpose
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on 05-08-2024 03:38 PM
I have been using ebay regularly for 7 years
I reported a seller to ebay and they were going to contact the seller and push him to either accept a return or send a substitute. I have not heard anything from the seller or ebay. I am sitting here with an item not fit for purpose and have no way to contact ebay because the auto attendant refuses to put me through to an agent...what do I do?
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06-08-2024
01:08 PM
I'm guessing this is the first time you've had a problem and you thought the best way to resolve it , was to contact eBay.
"I reported a seller to ebay and they were going to contact the seller"
What eBay say and what eBay do are 2 very different things.
Is the item from one of the sellers who has left you feedback in the last month ?
If so, there's plenty of negative feedback amongst them for faulty / not fit for purpose / not as described items.
If this is the case , as already advised, open a claim with eBay immediately.
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