AusPost delivered to the wrong address what can I do?

[numistika]

I got a message from ebay that my item has been delievere, while I didn't receive anything. My address is clear and correct in my order (I am in Cheltenham). When I press on the tracking number link, it tells me that item has been delivered to a different area (DONVALE). As it says that item was delievered, what can I do to eigther get my item, or get a refund? Obviously, eigther seller put a wrong address on my package or somehow AusPost made delivery to the wrong address. In any case, I'd like to get my item or money back. I contacted seller. What happens if they don't reply? How do I make a claim?

[numistika]

The only thing I could find was a return option. But if I am to use a return option, there is no suitable reason for return listed, plus I have nothing to return, sinse I didn't get anything. I am lost as to what I can do... Hope someone can help me.

[sandypebbles]

Did you ever live at the 'other' address, and if so, did you update it in both eBay and PayPal when you moved?

OR

Did you ever buy something on eBay and have it sent to someone else at that address ? (and if so, did you change it back to your own address afterwards?)

At this point, I think you need to wait for the seller to get back to you, not all sellers are at the computer every single day. it is possible they *may* have mixed up names/addresses/items and sent your thing to someone and their item might arrive at your address in a day or too

Not sure if you can contact Australia Post and ask ? 

[numistika]

The answers to your first two questions are "no". As I said my address is clear and correct in my order (and both in PayPal and eBay accounts). Seller should contact the AusPost for clarification and get back to me. I contacted them already. I've been with eBay for a long time, and this is the first time I encounter such an error. Your reply does not address my question, however.

What I was asking: in the event where seller doesn't reply, how do I make a claim in my situation?

I am sure there should be a way. It probably happened in the past for other buyers when Items appears as delivered, but actually went to the wrong address (like in my case to Donvale). There should be a process to rectify this and I would like to know what it is.

For now I will be waiting for seller's response.

[numistika]

Just to let you know how I dealt with this problem.

I contacted them and asked to review my order. They have replied that they will be sending a replacement. I asked to provide me with a picture of the package with my correct address on it before they send it out. Since there was no positive reaction for a couple of days, I used the return function, asking them to review the problem and send my order to a correct address. They accepted my "return", though I had nothing to return, and said that they already send a replacement out, but forgot to take a picture and that it went with the normal mail without a tracking number.

Just sitting tight, and still waiting for my order to arrive. If get nothing will ask eBay to review this. Hopefully I will not forget to do that.