on 05-03-2024 02:48 PM
I bought a laptop battery which stated that it was located in Melbourne. The ad clearly states "3 year warranty". After 18 months, the battery has nearly died, so I thought I would contact the seller and see if I can get a replacement. Of course they ignored my request, so I thought a phone call or letter may help- except when I dug deeper I found out they are based in Hong Kong! So a letter to ACCC will be pointless. Trying to get Ebay to do anything is useless, because it is outside the 90 day return period. I have run out of ideas.
(Or is Hong Kong one of the new outer suburbs of Melbourne?)
All of those things are completely separate. A seller might be located in Australia (G), and list items on eBay Australia (A or C) yet be posting from China (E and F).
OR a seller might be located in China, List on eBay Australia, and have their stock in Australia, etc, etc.
None of any of that makes the slightest difference to any warranty. For all intents and purposes, there is no warranty on eBay Australia other than the 30-day Money Back Guarantee.
The exception is if you buy from a Registered Australian Business displaying an ABN, in which case you'd need to make any warranty claim them as a normal shop like K-Mart, GoodGuys, etc. If they don't honour it, you would enforce via your local Consumer Laws authority (eg: NSW Fair Trading).
Does that answer it, and/or can you supply more info?
Point being,
the OP stated the item location said Melbourne, ergo it was an Australian seller (stated Australian seller in the heading
Based on what the item location said alone
The regulars here are well aware about the bare basics such as 'warranties' and to look at a sellers feedback before buying. I doubt those who can't be bothered looking who they are buying from shall bother reading anything else