I am having two problems - One is to be able to contact Ebay by either mail or by phone

[slopalong-2]

I am having a lot of problems getting a refund for two VT Commoder belt tensioners which took a rediculessly long time to be delivered.

I have all of the correspondence saved and would like Ebay to to step in and see if they can procure the refund for me.

I would prefer an email address  as some of the strings contain long (url's) of alpha-numerical characters

Thanks,

David.

[sandypebbles]

It sounds like the item was delivered, been you think it took too long, is that correct?

How long since you contacted the seller?

What was the estimated delivery date? (the guess inserted by eBay and rarely correct)

Did you take into account the massive mail delays all around the world?

Where was the seller registered?

What is the reason for a refund, were the items not as described? faulty ? broken? 

You cannot contact eBay by phone as the call cener has been closed for several months due to Coronavirus, I have not heard of a mail address for eBay, however the email address is useless as it is bot driven, with a bot reply, IF any reply at all

[slopalong-2]

I have done everything I can politely to the seller and contacted them as lat as last week and asked them to re-send the goods to me and to advise me of the tracking number when they send it.

I am fully aware of the logistical delays and do take that into account. As I explained to the seller - that one client had his car repaired elsewhere and the other bemoaned the delay in fixing his problem.

I also suggested to the seller that they take up any argument they have with Australia Post over the lost profits they were experiencing due to the logistics delays that could have been avoided.

I can't do any more than that, and only hope that they re-sent the goods to me for use at a later time.

Regards,

David.

[sandypebbles]

Without any answers to the questions asked, we can't do any more here

BUT, you can do more



You can open an item not received dispute through eBay (and if it is too late for eBay, through PayPal)



It is unlikely the seller is going to send anything and is hoping you will not do anything so the time to open a dispute times out


More than likely the seller is in China