Order confirmation not received. I purchased as 'GUEST' as I couldn't remember my password.

[raek-123]

I placed an order as 'GUEST'.  I've not received an order confirmation and I've requested one however the link ebay sends does not work.  My account has been debited $199.00 from Ebay Commerce Pty Ltd.

I cannot contact anyone.  I've emailed the seller and no response at all, also as all of you would be aware you can't physically contact ebay with your problems.

[*casey*]

"If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details"

https://www.ebay.com.au/help/buying/paying-items/buying-guest?id=4035&srsltid=AfmBOooHDm-uoQtMeuCd2J...

"No response from seller"

What is the item number ?

[raek-123]

Thank you. The link they email to me does not work. Says page not available.

[*casey*]

3rd request. What is the item number ?

[raek-123]

I think this is the item number Casey....113837268104

[*casey*]

The seller has perfect feedback. That item is  now out of stock so try messaging the seller through one of the current listings and explain the situation very clearly. 

[*casey*]

And if absolutely neccessary, you could mention this thread to the seller

[raek-123]

I've messaged the seller and they have not responded, I've even gone through their Website and the same, no response. The item is sold out as I bought (or supposedly bought) the last one. Yes they do have great feedback, however, for me I've not heard a word since emailing them yesterday.

[*casey*]

I'm confused with your "emailing" and "messaging".

The reason I advised you to contact the seller through a current listing is because unless you bought with your eBay ID,  I don't think you'll be able to contact them through a completed listing.

"Their website",   do you mean a different website or their listings on Ebay ? 

Please remember it's the weekend and sellers may not respond until Monday.

As a last resort, go to eBay Help, follow the prompts until you get to the automated assistant and ask to speak to a supervisor.

[raek-123]

Thanks again, Casey. As a guest I was able to contact them via the listing on Ebay. Re your question about their Website, yes they have an external Website and I've forwarded my copy of the message sent via Ebay to them at their nominated email address. I will be phoning them in the morning if necessary on the number listed on their external website.

[*casey*]

Best of luck with it and give the seller a chance.

Remember it's not the seller's fault that you haven't received a confirmation email from eBay or the fact that when you click on the eBay Guest link to your orders, it doesn't work

[raek-123]

Thanks Casey, yes I do understand it's not the seller's fault. Also thanks for your assistance. Have a lovely afternoon.