Refunds for faulty items not received

[rojojam]

I have bought 2 faulty items this year and have not received a refund for either. 

I bought a remote for my DVD Recorder in January and emailed the seller in China several times.  They gave me an address to return the remote to and I sent it back, but they did not refund my money.

I purchased a Nintendo game from a seller in the UK which was faulty and they kept saying they refunded the money,but I never received the refund and before I knew it the topic was closed.

I am very upset about these two instances and would like ebay to do something about getting my refunds.  There should be a way for ebay to police this kind of behavour.

[Anonymous]

eBay have absolutely no way of knowing anything about it unless you following the correct procedure and report each case to them