Seller doesnt understand what i am saying

[poppinlockin]

I bought a throttle for my ebike and i am pretty sure i left a note when making the order which connector i wanted. i may have got distracted during the process and not done it but regardless before he sent the item i emailed him. we emailed each other several times and he did not understand what i was saying at all. i think he was a drop shipper and didnt know the item at all. there were two types of connectors listed you could choose from as i can see from this type of item that many people sell. i sent him pictures of his pictures pulled from the listing and he still doesnt understand. in the end he sent the wrong one without even resolving it with me. its going to take maybe 3 months to reach me from china and then i will have to return it maybe at my expense which is way too much. i thought the issue was language but i dont think so. i am going round in circles with this seller and its so frustrating. can ebay step in in these cases and just resolve it because he has admitted he sent the wrong one by saying it is the waterproof type. i am wanted the SM type

. This is the listing https://www.ebay.com.au/itm/184869819416 and in the 6th photo you can see two types of connectors

[davewil1964]

Hope that they sent the wrong one. That way you can't use it to fry your eBike. Read up on AUSTRALIAN standards for electrical equipment. And then buy from an Australian seller, selling Australian certified components. It costs more, but you get what you pay for.

As far as the rest of your novel goes, you will have to await receipt if you want to claim not as described.

[poppinlockin]

thats a really dismissive and rediculous thing to say. dont repond to me anymore about anything 

[katistrophik]

Thats a really dismissive and rediculous thing to say. dont repond to me anymore about anything 

Dave is 100% correct and not dismissive just factual, no doubt this will be the last of the replies to you

[katistrophik]

Thats a really dismissive and rediculous thing to say. dont repond to me anymore about anything 

Dave is 100% correct and not dismissive just factual, no doubt this will be the last of the replies to you

[poppinlockin]

ok seems i missed this reply. very strange as i dont know who you are. your not the seller and i dont know who dave is. Could be the seller i dont know as its been two years. i am not dismissive. i was factual not him. he grasp of english is terrible for whatever reason i dont know. anyway i dont remember how it ended...its been too long

[kopenhagen5]

dave is correct.

You will need to wait for it's arrival before opening a case for INAD.

It may also be they have sent the correct one and state they have sent the other.

But that may damage your ebike as Chinese electronics direct from China can be terrible.

I also suggest to buy Australian, supporting local industry and getting safe products.

[papermoon.lady]

If you know for sure that he sent the wrong item, don't accept the parcel when it arrives. I assume it is tracked, so if you don't accept it it will be returned to the sender at no cost for you, although it will take some time before it arrives back in China. You can avoid paying for return postage, but unfortunately time will be an issue as it takes an eternity at the moment from China (and back to China too).

If you want to discuss the issue with eBay directly, you can use live chat (there is currently no other option to contact them).

[poppinlockin]

yes i know for sure because he said which connector he sent after me trying to phrase things differently many times. i wud say it is tracked but i dont know. yes its going to take ages and i would really like to replace the part sooner rather than later thats the annoying part...well apart from him still messaging me and still not understanding anything (including him seemingly not reading his own listing). yes after a couple of days of this seller not understanding anything i did live chat with ebay. they have now stepped in. now they have said he has 7 days to figure it out. they saw the messages between us and they get why this is such an issue. Thanks i will just have to order another one from someone else closer and ditch the overseas seller. Seems there is a lot of listing of this item with 2 different connectors and they have not had a 'selector' where you can choose which connector you want. the australia sellers of exactly the same item seem to all have it listed where you have a drop down box to select which connector you want