have an issue with contacting the seller, item faulty but emails mostly disregarded, need replacemen

 

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Answers (3)

Answers (3)

A very common response - or to be accurate non-response from a dodgy seller.

 

Be very aware that you have 30 days from the final ETA for an eBay case. Do not accept a replacement for a faulty item, go for a refund - there's a good chance the replacement will also be faulty.

When did you buy the item?

 

Where is the seller located?

 

Can you provide an item # ?

I hope you can still open a case (you have 30 days since the last day of the estimated delivery). If not, I hope you used PayPal to pay, as you have 180 days since the date of purchase to open a case.

When a seller is unresponsive, it is useless to keep contacting them. Maybe a second time, just in case the first message got lost, but that should be it.