product broke, it has 12 mth warranty, contacted seller but he is not replying

What can I do?  Does Ebay hold sellers accountable at all?  I have emailed twice now and still waiting for a reply after a couple of months (sellers seem to be very happy to communicate prior to a sale or before feedback is placed, but not now!).  What action can I take please?  Does eBay allow crooks to continue to trade without consequence?  Any help appreciated!

 

Kind Regards

Stu

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