returning item

[jezabelsoni]

hi just a bit of advice, i purchased what i thought was a lush lovely teddy bear ear fleece jacket for my daughter, the seller stated that they were in my state and delivery should be 2-7 days after some time i let the seller know i did not receive and they stated it was on the way this went on for a several more weeks. i then had a suspicion the item was located overseas i inquired about it and the seller admitted the item was indeed being shipped from overseas.

this peeved me off a little as i felt it was dishonest and by the time the jacket would arrive most of winter would be done. but any way the damn thing did eventually arrive a few days ago and instead of being a lush jacket it looked like a matted bath rug a very poor, cheap version of the picture. it was truely pittiful.

contacted the seller with my disappoinment and i received a terse reply that she would accept a return but it was my obligation to pay for the postage.

the postage will be 12.80. the item cost 23 plus 13 postage. so something that ends up costing me 48.80 i will get 23 back. is this fair? what do i do.?

[***super_nova*** · Accepted solution]

By all means NEG them but why not also get your money back?  Or more to the point why let the seller keep your money?  Opening case with PP is pretty simple straightforward thing.

Go to your Purchase History > next to the item is drop down menu > select resolve problem and open case for item not as described > escalate to claim as soon as the link appear > when told so send the item to the address PP gives you and provide them with the registered number.  PP will then credit you with the full amount you have paid.  Then NEG them  🙂