seller with improper selling procedures and unethical practises

[wombat210_5]

I recently purchased an item, waited for its arrival only to find it was incorrect. I contacted seller and the reply was we will refund you half and you keep item. To return item and send you correct item costs us too much money. I did not agree to this as the item I received was of no use to me and, as the error was made by the seller, I was not happy about losing money. After messaging a few times they then offered 50% refund again but I still did not accept it. I started an ebay refund procedure and told them I had done so. I then received a message saying they will refund the whole amount. After this they then ask that I give them 5 stars and positive feedback.

I usually read feedback before I buy, no idea why I didnt this time. The feedback shows they have sent the wrong product to many people. Feedback also shows many people have lost money to these scammers.

Is there anything that I can do to report them?

[padi*0409 · Accepted solution]

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@wombat210_5 wrote:

I started an ebay refund procedure and told them I had done so. I then received a message saying they will refund the whole amount. After this they then ask that I give them 5 stars and positive feedback.

Do you mean you opened an "item not as described" dispute with eBay ?

Did they tell you you had to close that dispute before they could refund you ?

Have you actually received the refund ?

Is there anything that I can do to report them?

There's a report button on the RHS of the listing page, but a neg would do a better job for future buyers.

When you look at their feedback page, where are they registered ?

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[wombat210_5 · Accepted solution]

Thankyou for your reply. The dispute I opened with ebay was a return request. If the seller did not respond I could seek ebay help from dec 8. they did not reply to this but about an hour after I told them I had done it I noticed a refund in my paypal. I did not receive any notification from the seller that they had done this. I am waiting for the refund to hit my bank account before I cancel the return request as I am not sure if the seller can cancel this.

[wombat210_5 · Accepted solution]

The seller did not say anything about the return request and did not ask me to cancel it

[wombat210_5 · Accepted solution]

Feedback page says member since dec 2020 in australia. the postmark is from Newcastle NSW. Once the refund has cleared into my bank account I will definitely be leaving negative feedback, I don't think it's right that they ask me to leave positive after they made the error

[padi*0409 · Accepted solution]

You can transfer the money in Paypal to your bank account yourself, but the buyer cannot take that money back anyway. Is the refund for the full amount ?

[wombat210_5 · Accepted solution]

the money is showing as a refund on my paypal account but not in the balance. It says it will refund to my bank account as this is where it was drawn from. The refund is for the full amount.

[padi*0409 · Accepted solution]

Hmmm, if it shows as "pending" then the payment might be by credit card, in which case the seller may be able to do a chargeback on it, so yes wait until it is in your bank account. You still have a open dispute with eBay so if anything goes pear-shaped you can still fall back on that.

[wombat210_5 · Accepted solution]

Appreciate your help. Definitely waiting until it hits my account. I have left the dispute open just in case something goes wrong. thanks for your help