the buyer wants to cancel a purchase and we are both in agreement to do this , we are just unsure of the process can you tell us the steps

[sportsvideocamatmoyes]

that we take to cancel the purchase

[*bad*angel* · Accepted solution]

If you go to the drop down box alongside the item in your selling section and click on Resolve a Problem you can then choose 'mutual cancellation' from the list of options there. Once the buyer agrees to the alert they will be sent you're both off the hook for that transaction.