vouchers and refunds

[pmcc1606]

I have recenctly had a poor eperience with a tranasction. Back in March 2, 2020, I used a 10% voucher to purchase a Marshall JCM 800 from a music store. at the time of purchase there was stock available, some dys later i received a call from a saleperson stating that stock had been damaged in the warehouse and that I woul have to wait until July for new marshall orders to be delivered. COVID 19 hit and the estimates for delivery was pushed past July. Early Aug I raised a case with PayPal as I was concerned with the 180 days of Buyer protection that was soon to expire. The seller contacted me and offered a solution where they would refund the full purchase money and that I would repurchase back at that price. I thought this was ok. PayPal redistrubuted the funds. In repurchasing the same product, within 30mins I had lost 10% of the purchase price. I'm annoyed that the seller didnot suggest this would be so. I arguded my point with them and they again, refunded. The sale treminated. I enquired what would they sell the same product to me for? The price was now $200 more. This meant that I had now lost $511 in less than an hour. All I wanted was a clarification on the buyer protection. Instead the sellers business ethics were on display. they had had my money since March 2 to Aug 20 interset free and have the check to raise the price. I have to say a poor example of their cutomer service and business ethics.

I have contacted PayPal about their action where they say that cannot take action because the seller refunded the money. I have contacted eBay, no response has been forthcoming.

Well, you live and learn! 

[11dustyattic · Accepted solution]

Music stores in Perth have been running out of various high demand stock, and it's feasible prices could have spiked since March. I personally wouldn't have waited. You should have got them to refund and notify you when they had new stock. How they've handled it, that's your word against theres and you've chosen to name and shame which is against board policy for obvious reasons