A seller stated they combined postage and now are refusing. What can I do?

[bradmelly]

A seller stated they combined postage and now are refusing. What can I do?

[*crikey*mate*]

Not much at all.

Was their statement via PM or was it on their listing?

Did they give you a combined postage quote?

There is a difference to combined postage and reducing the cost of postage by combining postage.

Maybe some more details as to exactly what was said?

But, if you have in writing so eBay can see, call them and they may make a note on your file about it.

eBay cannot force the seller to honour this.

So, you then decide if you want to purchase the items at the price the seller is now saying. If so, pay and hopefully they will send your goods.

Then express your opinion of the transaction through feedback (if you want to)

Alternatively, as long as you have a note on your file and something to back up your claims.

Don't pay, the seller won't send.

This may cause them to raise an UID against you, which, hopefully you can contact ebay about and have them remove the strike on your account.

Apart from that and communication with the seller, based on the information supplied, your only other option is through external legal chanenels

[rkwm888]

its not very nice of the seller to do that but if you are going to pay make sure they send it in two parcels, uncombine the items and send one to a friend or neighbour and then they have to pay two paypal fees

[*sparklz*]

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@rkwm888 wrote:
its not very nice of the seller to do that but if you are going to pay make sure they send it in two parcels, uncombine the items and send one to a friend or neighbour and then they have to pay two paypal fees

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and 2 lots of postage and if you pay a few days apart 2 trips to the PO.

[jensmanchester-australia]

Depending on the size and weight of the items sometimes it is more expensive to send items together than to send them as individual parcels. This could the reason why there is no reduction in the postage charge.

[2106greencat]

Just to be clear also - combining postage does not necessarily equate a discount.

If you purchase one item that will fit into a 500g satchel, and then another than means a 3kg satchel needs to be used, then the seller may offer a discount, but not actually be able to combine for the cost of say the 500gram,charge.

 edired to say - Sorry Jen - you were not there when I started typing LOL

[teapartydelights]

If they have free postage on their site. They are the loser as if you combine the postage you are really

paying all the post on each item. Sometimes this may add up to more than combining and sending in

a 500 gram or 3kg parcel post. So then they can go  to Paypal and refund the amount that was over  and then

they have still been charged by eBay for the full amount of free post and by Paypal also.

If an invoice has not been sent they can work out a combined postage beforehand.

Hope this makes sense.

[bumps-bargains]

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@littlegoldens wrote:

If they have free postage on their site. They are the loser as if you combine the postage you are really

paying all the post on each item. Sometimes this may add up to more than combining and sending in

a 500 gram or 3kg parcel post. So then they can go  to Paypal and refund the amount that was over  and then

they have still been charged by eBay for the full amount of free post and by Paypal also.

If an invoice has not been sent they can work out a combined postage beforehand.

Hope this makes sense.

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Not really, actually no sense at all.

[teapartydelights]

Not clear.

Well, if you have free postage on your listings now how can you combine the postage when

it already has been included in the price.

Combined postage as stated can be in the form of sending items in one parcel or giving

a discount.

The only way to combine is to state not to pay until the invoice has been sent.

Or return discount through Paypal.

Clearer!!

[jensmanchester-australia]

littlegoldens - for free post items buyers don't even ask for combined postage rates to save on postage as there is no separate postage charge displayed.

On free post items it is impossible to apply a discount of any sort of the invoice.

If a buyer purchases multiple items with free post and pays for them all on the same invoice then of course the seller combines them into the one parcel, particularly as that is what Paypal requires for seller protection. That doesn't necessarily mean that the seller has to refund part of the payment because you think the buyer may have paid multiple lots of postage. In free post items nobody knows how much the seller has allowed for postage expenses.The buyer doesn't care - they have purchased and paid for their items so all they want now is for the parcel to be sent on it's way asap.

Can you imagine on some of the big websites which offer free shipping the staff sitting there sifting through thousands of orders and refunding small amounts because customers had purchased more than one item which were posted together - it just wouldn't happen and I am sure the customers wouldn't expect it either.