An eBay scam. Seller cancelled order because I left negative feedback. Reckons buyer cancelled, LIE

[gazzaplus]

This is what has happened on 3 occassions,   29th May, 23rd June, and 28th June.

Quote  

The seller cancelled this order because: Buyer asked to cancel the order.

They sent a refund to your original payment method.

Unquote

I wondered why eBay was allowing this to occur when I had NOT cancelled the order, a blatant lie.

With the 3 cancelled orders I emailed the seller with why the item was faulty and then did the right thing any honest person would do and that is to leave negative feedback. Reason, to bring to other buyer’s attention that these products are absolute garbage, at 70 years of age I can pick a con job very quickly on receipt of the item.

With the last cancellation I checked the feedback score for this seller and guess what not only my negative feedback had been deleted but so were a lot of other negative feedback. Their percentage feedback went up to just under 100%.

Likewise for the other 2 cancellations,  is this a scam or isn't it.

It became obvious that eBay doesn't like negative feedback so have created a way for the seller to delete feedback once they make a refund.

eBay wins no matter what. No doubt hidden in their terms & conditions some obscure clause that they can do just that.

But hey isn't it every companies obsession to make money be it by deceitful means, the end justifies the means.

Quote

end justifies the means, A good outcome excuses any wrongs committed to attain it.

Unquote

I can only hope that there is some just person who works for eBay might do something about this scam.

gazza

[tazzieterror]

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@daydreams_12 wrote:

If you are so smart at 70 why dont you spot the con prior to purchase...

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One can only work with the gifts and abilities one is given. Post-delivery con-detection is better than none at all, right?

My mild super-power is the ability to to detect inadequately heated, or straight out cold food, simply by placing it in my mouth. Comes in very useful at times.

[4channel]

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@sandypebbles wrote:

Nobody from eBay reads here, no matter what the blurb says

Does  not  happen 

Funny how you say eBay do not like neg feedback but that is almost all you ever leave, you are a very neg happy customer 

Stop buying from so many shonky sellers in China and you may have far less issues

No sellers cannot delete feedback 

If what you comment in the feedback breaks the rules, it will be removed by eBay

If your comments did not break the rules then actually contact eBay and request it be reinstated 

To add, your age has nothing to do with it, there are several members here at least 10-15 years your senior 

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Regardless if eBay read here or not, people have a right to vent, come here and ask for support etc.. That should be respected!

I'm not singling you out sandypebbles, your post is the first that's all and "eBay don't read here" is a common saying in the buyers forum.

I can understand the OP thinking that sellers have a way to have FB deleted. Well, possibly they do, they request eBay do it and possibly give a reason and it's done.

Once upon a time, negative FB would stay. I understand that some people have left FB that is inciting others to give negatives, bigoted and just plain exaggerates the situation etc.. But in recent times I have seen more and more people talking about negatives being unfairly removed. We could even ppossibly see a time where the negatves will be limited to just .... "Not Satisfied", "Did not recieve  item"

[tazzieterror]

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@4channel wrote:

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...

Once upon a time, negative FB would stay. I understand that some people have left FB that is inciting others to give negatives, bigoted and just plain exaggerates the situation etc.. But in recent times I have seen more and more people talking about negatives being unfairly removed. We could even ppossibly see a time where the negatves will be limited to just .... "Not Satisfied", "Did not recieve  item"

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You might want to climb down off that high-horse and take a look at the OP's feedback left for others before lecturing in their defense.

[4channel]

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@tazzieterror wrote:

You might want to climb down off that high-horse and take a look at the OP's feedback left for others before lecturing in their defense.

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No elevation here amigo. I just am supporting the right of a buyer to come to the Buyers Forum to explain an experience here. I don''t take an elevation over anyone when viewing their plight. Yes I see the buyer has been a bit excessive (possibly) on leaving negatives, but that doesn't diminish their right to come and share a negative experience. In saying that, the OP does need to be a but more discerning with what to buy and where / from who. Chasing cheapies can lead to problems.

[digital*ghost]

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@4channel wrote:

Regardless if eBay read here or not, people have a right to vent, come here and ask for support etc.. That should be respected!

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They don't have the right in as much as they have the ability - by which I mean there's no law or constitution mandating that community forums be provided by businesses like eBay (it might be a semantic argument, I know, perhaps even a pedantic one  but I make it because of the following points).

Having the ability to vent and / or ask for support doesn't obligate anyone to validate a poster's point of view or provide that support (which is basically just a paraphrasing of the old "freedom of speech doesn't mean freedom from criticism", but since we don't have freedom of speech in Australia and even if we did, it wouldn't apply to privately moderated forums, the sentiment needs to be framed differently. I would also like to add that criticism isn't disrespectful in and of itself, though I'm sure we all know it can be provided disrespectfully).

Personally, I'm more of the opinion that people should be respected unless / until their behaviour would preclude them from that, but that doesn't automatically mean everything they say should - by virtue and / or association - receive the same respect. In saying that, for the most part, I'd prefer it were only the poster's comments / topics / ideas they've put forth be criticised (if one feels it's warranted) rather than the poster themselves, unless they intended themselves to be the topic of discussion. 

[tazzieterror]

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@4channel wrote:

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@tazzieterror wrote:

You might want to climb down off that high-horse and take a look at the OP's feedback left for others before lecturing in their defense.

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No elevation here amigo. I just am supporting the right of a buyer to come to the Buyers Forum to explain an experience here. I don''t take an elevation over anyone when viewing their plight. Yes I see the buyer has been a bit excessive (possibly) on leaving negatives, but that doesn't diminish their right to come and share a negative experience. In saying that, the OP does need to be a but more discerning with what to buy and where / from who. Chasing cheapies can lead to problems.

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You must be confusing 'right' with 'privilege' - a 'right' would be enshrined somewhere, whereas a free-to-use website that allows questions to be posted and answers sought is a privilege. This is also evidenced by the fact that access to these forums can be revoked by a mod for a range of infringements - 'rights' aren't so easily lost.

If the removed feedback mentioned by the OP are anything like the most recent two they've left, they would have been in breach of eBay's feedback guidelines and rightfully removed in line with eBay policy.

I count it a privilege to be able to inform you of such things, 4channel, and thank you for taking the time to read and most importantly, learn.

EDIT: Not for the first time, digital*ghost has replied ahead of me and better expressed the point I wished to make.

[4channel]

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@digital*ghost wrote:

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@4channel wrote:

Regardless if eBay read here or not, people have a right to vent, come here and ask for support etc.. That should be respected!

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They don't have the right in as much as they have the ability - by which I mean there's no law or constitution mandating that community forums be provided by businesses like eBay (it might be a semantic argument, I know, perhaps even a pedantic one  but I make it because of the following points).

Having the ability to vent and / or ask for support doesn't obligate anyone to validate a poster's point of view or provide that support (which is basically just a paraphrasing of the old "freedom of speech doesn't mean freedom from criticism", but since we don't have freedom of speech in Australia and even if we did, it wouldn't apply to privately moderated forums, the sentiment needs to be framed differently. I would also like to add that criticism isn't disrespectful in and of itself, though I'm sure we all know it can be provided disrespectfully).

Personally, I'm more of the opinion that people should be respected unless / until their behaviour would preclude them from that, but that doesn't automatically mean everything they say should - by virtue and / or association - receive the same respect. In saying that, for the most part, I'd prefer it were only the poster's comments / topics / ideas they've put forth be criticised (if one feels it's warranted) rather than the poster themselves, unless they intended themselves to be the topic of discussion. 

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It's about respect and not judging whether someone has validity or not. Everyone should have their say in a community physical or virtual. I'm bot going to bring up the bullying issue here on this one. I'm just going to talk about the other possibly related-culture here in which some folk think that someone who has a bit of a wobbly aspect to themselves don't have validity in recounting an experience that wasn't good for them.

Yeah, criticism shouldn't be stopped just because people have a right to speak. I hear you there. I just think that the way it's directed isn't always right. Observing this forum as I have for a while shows me that some people who come to vent, complain, as for advice and even just look for a sympathetic ear get pounced on at their first post.

Not so evident on this thread but some others, I have seen a newbie attacked by others as if they were a small school or pirhanas.

[countessalmirena]

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@4channel wrote:

Chasing cheapies can lead to problems.

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This is a classic phrase.

[danieh_6]

Whilst I agree with some points including venting. freedom of speech, criticism, right to speak etc

I just want to touch on, I have seen some past threads here and on other online forums not even related to eCommerce where everyone is attacking the newbie. I completely discourage it, drives people away from the forums as to what they are meant for.

Another point I want to make in the case of this thread, this buyer is neg trigger happy. Tho the seller could be selling cheap products from overseas or bad sellers. But come on you can have that many bad products? As I said its like he is reviewing a 5 star restaurant, but instead finding the cheapest food he can find.

Lets be real, imo I find it not possible for him to have that many bad experiences on accident, could be various things: Poor item judgement, overseas shipping, cheapest item, or incorrect feedback i.e. ordering wrong item, unfit for purpose etc. Look this is just my opinion but I THINK OP is regularly trying to get freebies out of sellers.

Anyway, regardless of country, behind all those Negs are eBay accounts and business, most sellers will want to fix them or help the buyer. Some sellers rely on eBay for their income, even overseas. It can provide a bad look to your account when you are actively trying to help buyers you'd want to increase the most sales as possible. (I personally know feedback doesn't matter too much but point still there). Its just not fair on some of those sellers because I will put my word on it I bet at least some of those sellers would be trying to do the right thing by OP. I feel that research was done on OP, so therefore the criticism was warranted.

[springyzone]

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@gazzaplus wrote:

This is what has happened on 3 occassions,   29th May, 23rd June, and 28th June.

Quote  

The seller cancelled this order because: Buyer asked to cancel the order.

They sent a refund to your original payment method.

Unquote

I wondered why eBay was allowing this to occur when I had NOT cancelled the order, a blatant lie.

With the 3 cancelled orders I emailed the seller with why the item was faulty and then did the right thing any honest person would do and that is to leave negative feedback. Reason, to bring to other buyer’s attention that these products are absolute garbage, at 70 years of age I can pick a con job very quickly on receipt of the item.

With the last cancellation I checked the feedback score for this seller and guess what not only my negative feedback had been deleted but so were a lot of other negative feedback. Their percentage feedback went up to just under 100%.

Likewise for the other 2 cancellations,  is this a scam or isn't it.

It became obvious that eBay doesn't like negative feedback so have created a way for the seller to delete feedback once they make a refund.

eBay wins no matter what. No doubt hidden in their terms & conditions some obscure clause that they can do just that.

But hey isn't it every companies obsession to make money be it by deceitful means, the end justifies the means.

Quote

end justifies the means, A good outcome excuses any wrongs committed to attain it.

Unquote

I can only hope that there is some just person who works for eBay might do something about this scam.

gazza

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Your comment caused me a lot of confusion to start with.

Because, if an order is cancelled for any reason and a buyer is refunded, that means the seller doesn't post the item.

So.. there is no way for that buyer to judge if an item is garbage or not as they have never seen the item.

I think I may have figured out where you are going wrong. You're assuming that because the sale was cancelled, there must have been a reason and that reason is that there was something wrong with the item.

That's not necessarily the case. 

First off, the sellers probably ticked 'buyer cancelled' because that lets them off the hook with ebay, their account doesn't suffer, whereas a seller cancellation or too many of them, well, that's another matter.

So that probably explains that.

Second though, let's look at why the sellers cancelled. Maybe their items are fine, but they were out of stock. Or the other possibility is they saw your feedback for others and decided not to sell to you as it was risky. If they are big volume sellers though, I think that last reason would be more unlikely as they probably wouldn't check feedback from every person they sell to. (I haven't checked your feedback but from what others have said, you're a bit inclined to go neg).

But regardless, if a sale was officially cancelled and reason listed as buyer request and you got your money back, then of course ebay would remove feedback as no transaction went through. I don't know what you said in the feedback either but if you said a product was rubbish & the seller could show the sale was cancelled and no product was even sent, then I imagine ebay reps would remove that feedback too.