I am getting so frustrated with Australia post and believe that they are damaging the online shopping experience for buyers and for sellers.
I buy on average 10+ items per week, but all to regularly an item goes missing. The contractors who deliver the items must either deliver then to the wrong address or not deliver at all.
Twice recently ive had parcels delivered to another street instead. Because those people at that address were honet and nice, they brought the packages to my house and told me the contractor insisted that the parcel was for their address and virtually forced then to sign for it!
Tracking numbers mean little to Aust Post if the item is not delivered to the right address they dont care. If the wrong person signs for it they dont care.
Ringing Aust Post to complain doesnt seem to help. The call centre people dont really care and just say there is nothing they can do.
Its getting worse, i love online shopping but what little faith i have had in Aust Post is fast diminishing. Nobody likes to lose money, and as Aust Posts service gets worse, its going to affect online shopping businesses.
