Just wanting to leave some feedback and comments on my recent experiences on eBay.
Recently I have a few bad experiences as a buyer on eBay and there wasn't anywhere that I could report the incidents for further improvements. It is important that eBay platform should be better regulated to ensure it is a safe and good market place for both seller and buyer. All policy options indicate that you should contact the seller for resolution first or start a return process but refund is not my main priority.
The sellers have breached several consumer rights and that is unacceptable:
1. Provide misleading descriptions ( it is false advertising)
2. When the item didn't arrive within the indicated time frame. It is the seller's responsibility for resolving any issues with Australia Post or the courier company used to deliver the product. But instead they ask the consumer/buyer to track it down by themselves with Australia Post or courier company without providing any tracking number (how can you track anything without tracking number?)
3. And when the item came damaged with dents, and scratches they didn't even offer any refund or replacement. This is already a breach of consumer rights as the items do not meet the ‘consumer guarantee’ of acceptable quality, appearance and finish nor free from defects.
4. the buyer is already entitled for a refund or replacement as per item 01 and 03 above. but the seller still request further testing of the damaged products , which I was happy to do. And even with further testing the product did not work ( in my case it's electronic devices). And even with proof of photos showing that it didn't work , the seller still asking further question if this was used correctly!
That just show a really bad customer service practice where the sellers try not to take any responsibilities. So when I left negative feedback to the seller, they then contact me again offering partial refund to change the feedback to positive one. Of course this is again unacceptable customer service and outcome.
Of course I can go through the return policy or ebay money back guarantee options but that is not the point. How do you avoid unpleasant experience while shopping on eBay without anywhere to leave feedback to the ebay's management team? The listings are still there with misleading information and other customers might receive the same bad customer service because the seller is not regulated and is not accountable for their actions.
I think this will be the last time I would shop on eBay. It is not worth it to go through all of the troubles.
