Best way to settle incorrect item arriving

[sam22312]

I recently purchased a couple of what was listed as Samsung Galaxy Tab 4's from a seller, model SM T 530.

today after work i arrived home to the tablets on charge, which i requested my wife do so we could use them asap

First thing i noticed when i saw them was that the charger input cable was very wide, and NOT a micro type charger cable as i was expecting. I wanted to update our old ipad's so that my wide and i could use the same charger cable for all tablets as well as our note 4 mobile phones.

After a quick look at rhe boxes of the tblets that had arrived, i noticed that they are both Samsung Note 10.1 tablets instead of the ones i thought i ordered.

Feeling a bit bemused, i opened up my eBay summary page to verify what item i had actually bought. This confirmed i bought 2 x Galaxy Tab 4's, so the note 10.1's that arrived are incorrect.

so,,,,,,, last time i received an item incorrect was a small car part, and i used the Return item option via eBay, but this process got my money back, but actually cost ME postage for the seller stuffing up the item.

So, i dont want to do the same again with these tablets.

What is the best way to handle this issue?

I have sent the seller an email to explain, but received an email to say that although the listing states Tab 4 and all images are Tab 4, they stated in the ad that rhe tablet will be upgraded to the naote 10.1 for a limited time, something i never noticed at the time.

Why advertise one product throughout, and sell a different product.

[kopenhagen5]

If the seller is in Aus and you open a return case for INAD the seller will be instructed to provide a postage label for their return for a refund.

[janeababe]

---

@sam22312 wrote:

I recently purchased a couple of what was listed as Samsung Galaxy Tab 4's from a seller, model SM T 530.

today after work i arrived home to the tablets on charge, which i requested my wife do so we could use them asap

First thing i noticed when i saw them was that the charger input cable was very wide, and NOT a micro type charger cable as i was expecting. I wanted to update our old ipad's so that my wide and i could use the same charger cable for all tablets as well as our note 4 mobile phones.

After a quick look at rhe boxes of the tblets that had arrived, i noticed that they are both Samsung Note 10.1 tablets instead of the ones i thought i ordered.

Feeling a bit bemused, i opened up my eBay summary page to verify what item i had actually bought. This confirmed i bought 2 x Galaxy Tab 4's, so the note 10.1's that arrived are incorrect.

so,,,,,,, last time i received an item incorrect was a small car part, and i used the Return item option via eBay, but this process got my money back, but actually cost ME postage for the seller stuffing up the item.

So, i dont want to do the same again with these tablets.

What is the best way to handle this issue?

I have sent the seller an email to explain, but received an email to say that although the listing states Tab 4 and all images are Tab 4, they stated in the ad that rhe tablet will be upgraded to the naote 10.1 for a limited time, something i never noticed at the time.

Why advertise one product throughout, and sell a different product.

---

If what the seller has claimed, is true, then I doubt you will have a leg to stand on except plead ignorance and see if they will accept a refund. You wont be able to claim INAD as it IS as described in the item description, despite the pictures being of a different model.
You've already  said it was charging, so it must be working (not faulty) so I'm not sure what else you could try.
Otherwise, onsell, then walk into a real shop and buy exactly what you're after.

Good luck.

xxj

[digital*ghost]

---

@sam22312 wrote:

I have sent the seller an email to explain, but received an email to say that although the listing states Tab 4 and all images are Tab 4, they stated in the ad that rhe tablet will be upgraded to the naote 10.1 for a limited time, something i never noticed at the time.

Why advertise one product throughout, and sell a different product.

---

Seems a bit odd, if it's an upgrade, why not advertise it and make it unmissable (as in, have a subtitle and huge "limited time offer" type marketing efforts. (I'm assuming the advice re: the upgrade was easy to miss).

The first thing I would do at this point is explain that it is not an upgrade from your perspective, becuase it is not the product that was advertised, and the model received does not suit the intended purpose. People prefer older (or other) models / versions for all sorts of reasons (Windows is a classic example). See how they respond to that, but if no joy the INAD route may be the only way to go - eBay do give credence to specific aspects of a listing, especially when there is contradictory information. If all of the images, title, item specifics etc say X item, they will usually give more weight to that in a claim than a line or two somewhere mentioning an upgrade (double-check it was there when you actually bought, too, if the listing was revised after you purchased, there should be a link on the listing page that wikll show you the listing exactly as it was at the time of purchase). 

If you haven't already, maybe sign up for PayPal's refunded returns offer. They'll reimburse up to $45 in postage costs (limited to a few times per 12 months), that way if the seller doesn't cover the postage costs, you should be able to get coverage that way. 

[springyzone]

---

I have sent the seller an email to explain, but received an email to say that although the listing states Tab 4 and all images are Tab 4, they stated in the ad that rhe tablet will be upgraded to the naote 10.1 for a limited time, something i never noticed at the time.

Why advertise one product throughout, and sell a different product.

---

I think it does fit item not described. You're right, why advertise one product & send another!!

If the title says Tab 4, the images are all Tab 4, then I think a buyer is not being unreasonable to expect they are buying a Tab 4-exactly what is in the photos.

Having a sentence hidden in the bulk of the text that you'll be 'upgraded' to something else is not on.

Hopefully with INAD the seller will send you a postage label.

[letscleanupmycupboards]

If the one received is an upgrade from the one advertised isn't that a good thing?

I'd be pretty happy if i bought an iPhone 3 and an iPhone 6 Plus arrived.

[digital*ghost]

---

@letscleanupmycupboards wrote:
If the one received is an upgrade from the one advertised isn't that a good thing?

I'd be pretty happy if i bought an iPhone 3 and an iPhone 6 Plus arrived.

---

Would you be as happy if you bought the iPhone 3 because it does something you need that the other one doesn't? 

[letscleanupmycupboards]

Upgrade suggests improvement. Substitution suggests equal. Settling suggests worse features.

[springyzone]

---

@letscleanupmycupboards wrote:
If the one received is an upgrade from the one advertised isn't that a good thing?

I'd be pretty happy if i bought an iPhone 3 and an iPhone 6 Plus arrived.

---

Normally it might be. But only if you know exactly what you are getting upfront.

Some people might be looking for a particular model of something because they have accessories that will work/fit with that model but not later ones.

I'll give you an example: We bought a new fridge, after carefully measuring the space it had to fit into.

The fridge broke down, got repaired, broke down again, was unrepairable.

They replaced it with the newest model.

Great, you might say.

Except the newest model was several cm narrower and a fraction higher. We're not talking much, but I didn't think it was going to be able to fit into the space at first. It has, but it slid under with only about 1cm to spare height wise.

What if it had not fitted into the space? Where would that leave me?

But basically, upgrade or not with the phone, I think the main focus should be on-did the person get exactly what they would expect to get, given the photos and title in the ad. That's the pivotal thing. The photos & titles did not match what they actually received and that's a bad thing, given people can easily miss a line in the body of the message.

[letscleanupmycupboards]

From that perspective I agree. I've only experienced one extreme or the other with eBay (either exactly what I wanted and expected or, in a small percentage of occasions, something devastatingly wrong.