Buyer protection for goods not received

[julianne046]

Recently I purchased an item from a seller with excellent feedback, who had non trackable postage as standard, but options (for extra $$) to have purchase sent trackable or registered.  I checked out with regular non trackable postage and paid via paypal as per usual.  I understood that paypal provides protection for buyers, and if a seller wanted protection for goods going astray for example then they must send goods via trackable means.  I have never sold on ebay so I would appreciate clarification from others whether my understanding here is correct or not.  Additionally the seller does state in their listing, not to contact them re where are my goods? if you did not select trackable postage. It has now been a week since goods were sent (Canberra to Melb) so if not received in the next day or so should I proceed to lodge INR claim with paypal without reference to the seller first, given they don't want contact if trackable postage was not selected.  Your thoughts or suggestions would be appreciated.

[putney32]

I would certainly not lodge a paypal dispute before next monday's mail has cleared, a week (and a short week at that) is not really long from ACT to Melb. for a parcel

yes you are right re the Paypal Protection, you use paypal you are covered,  Seller needs to use trackable postage to cover herself.

[motherbear2003]

The seller can state whatever he likes in his listings, however HE is responsible for ensuring the item reaches its destination.  I would be contacting the seller now and letting him know you're getting a little worried about your item as it hasn't arrived.  If the package hasn't arrived by Friday and there's no response from the seller, then, yes, I would open an INR:-)

[dylan11235813]

The seller can state whatever he likes in his listings, however HE is responsible for ensuring the item reaches its destination.  I would be contacting the seller now and letting him know you're getting a little worried about your item as it hasn't arrived.  If the package hasn't arrived by Friday and there's no response from the seller, then, yes, I would open an INR:-)

No he is not responsible (the seller). With all that has been said on these boards how can you say otherwise. You elected to use a less secure form of postage. That said though you are likely o be coverd by paypal in terms of their terms.

[patchoo78]

No he is not responsible (the seller). With all that has been said on these boards how can you say otherwise. You elected to use a less secure form of postage. That said though you are likely o be coverd by paypal in terms of their terms.

Why would the buyer pay extra for registered if they get buyer protection for regular? If the seller wants to avoid losing out to an INR dispute then it is up to them to send their items registered. Registered protects the seller, PayPal protects the buyer

[*bad*angel*]

The seller can state whatever he likes in his listings, however HE is responsible for ensuring the item reaches its destination.  I would be contacting the seller now and letting him know you're getting a little worried about your item as it hasn't arrived.  If the package hasn't arrived by Friday and there's no response from the seller, then, yes, I would open an INR:-)

Spot on motherbear2003, despite the incorrect information in post #3.

[dylan11235813]

Spot on motherbear2003, despite the incorrect information in post #3.

I am sorry to say, you are  both incorrect. The seller is responsable for handing the item to the delivery company.

[*bad*angel*]

The seller is reponsible for posting in a manner which ensures the buyer receives the items, how they choose to do that is up to them. Paypal protects the buyer, registered post etc protects the seller as evidenced by the fact that any claim on registered post for loss must be initiated by the sender not the receiver.

[motherbear2003]

Yes he is responsible, dylan.  If the package has not been sent with tracking and doesn't arrive, the buyer will win an INR case every time:|

[b3llag1na]

OP, please keep in mind that Monday was a public Holiday in a few states  - I'd be giving them until at least  Monday before opening a dispute.

And more fool them for stating "don't contact us" re the whereabouts of your parcel, I think this statement is truly foolish, now the first they will know about it is you opening the INR dispute!

Re-iterating what others have said - Paypal protects the BUYER, Trackable post protects the SELLER.