Buyer protection for goods not received

[julianne046]

Recently I purchased an item from a seller with excellent feedback, who had non trackable postage as standard, but options (for extra $$) to have purchase sent trackable or registered.  I checked out with regular non trackable postage and paid via paypal as per usual.  I understood that paypal provides protection for buyers, and if a seller wanted protection for goods going astray for example then they must send goods via trackable means.  I have never sold on ebay so I would appreciate clarification from others whether my understanding here is correct or not.  Additionally the seller does state in their listing, not to contact them re where are my goods? if you did not select trackable postage. It has now been a week since goods were sent (Canberra to Melb) so if not received in the next day or so should I proceed to lodge INR claim with paypal without reference to the seller first, given they don't want contact if trackable postage was not selected.  Your thoughts or suggestions would be appreciated.

[thesoulyearns]

The seller can state whatever he likes in his listings, however HE is responsible for ensuring the item reaches its destination.  I would be contacting the seller now and letting him know you're getting a little worried about your item as it hasn't arrived.  If the package hasn't arrived by Friday and there's no response from the seller, then, yes, I would open an INR:-)

Yeah and judging by recent posts on the forum, it's a benefit to the buyer (in INR disputes) if a seller hasn't sent by trackable means or by Registered Post.

I would still contact the seller, regardless of what their description says. You never know, they may be helpful. If it still hasn't arrived after two or three weeks and the seller isn't being helpful, then it's only fair to open an INR dispute. You have 45 days from the time you paid to open a dispute, so give yourself enough time. Sometimes things do take a little longer to arrive than expected.

[julianne046]

Thank you to all responders.  You have confirmed what I thought was the case with buyer protection via paypal.  I will certainly wait until at least early next week before proceeding any further and even though the seller has stated they don't want communication re where are goods, if I do have to commence INR claim I think I will inform the seller directly of this just out of courtesy. Thanks again to all.

[jensmanchester-australia]

If it is for the dress from Canberra the seller has listed the postage as a prepaid parcel post plus satchel which does have tracking on it.

I would email the seller and let them know the parcel hasn't arrived and ask for the tracking number for the satchel.

[dylan11235813]

Yes he is responsible, dylan.  If the package has not been sent with tracking and doesn't arrive, the buyer will win an INR case every time:|

I agree with you just the part about the seller being responsible for delivery to the buyers door (ethically or not). They will no doubt win the dispute, unless there is other proof, that the item was handed over and addressed to the buyer. If there is other proof they will loose.

With most online stores they clearly stated that the buyer is responsible for registering or whatever and they take no responsibility if lost. For some reason this is not allowed to be said in listings on ebay (I wonder why)

I can set whatever conditions I want in a listing provided it is legal and not against policy. I also replace missing items btw.

[phorum_junkie*]

I had Paypal find against me a couple of weeks ago as the seller provided a tracking number from an ordinary red satchel which only shows delivery to the nearest mail centre, the phone call to get them to change that decision took all of two minutes!