Cancelled order!!???

[stranger1603]

I purchased two items yesterday listed as an promotion for the upcoming solar eclipse (310495127035 and 221147458642) and paid for them as well wit PP. Today the seller contacted me and said they had to cancel the order because there was a error with the ebay system. I contacted ebay and they said everything was fine and the purchase was ok. The seller told me ebay gave them permission to cancel the the order. It was quite a bargain so I cancelled another order from overseas from a third party. But if I dont get the item now I have to reorder it with all the new costs that were created by the cancellation. So who is compensating me for that?? (time , money ,  nerves)

Or can I just insist that they sent me the item bec  time is an issue as well (solar eclipse in 14 days!!).

If anyone could help and respond asap would be great!!

(best prob an ebay employee??)

Thx for your help

Onders

[lyndal1838]

The responders here are just members like yourself....ebay does not answer on the boards.

There is nothing you can do....you can not force a seller to sell to you.

I would just re-order from the other supplier as soon as possible. If the they are overseas you need to use the fastest postage possible or you will not get your items before the 14th.

[***super_nova***]

once you win item the seller cannot cancel the transaction, only you can do that; they can only send you request to cancel, you did not have to accept it.  There is NO way eBay gave them "permission to cancel".

Just tell the seller you checked with eBay and they said it is OK, so could they please send your item immediately or you will be reporting them for non performance.

[***super_nova***]

Sounds like the seller seriously underestimated the interest and did not list with starting price they would be happy with if only one person bid.  Yes, you can leave him NEG and report him for non performance, and not to agree to cancel (he will have to pay the FVF).   But in the end nobody can force him to send your item, as far as he refunds your payment pronto. 

[dylan11235813]

So you cancelled an order from the third party and now you are upset that the seller of this item (that you ordered/bid at a lower cost) is trying to cancel it for whatever reason?

Sure the seller could be making everything up, but you yourself thought that it is OK to cancel an order as a buyer.

I dont think you will incure any fees just time or whatever else.

[bigbrickshop]

The items were BINs, not auctions and it appears the items were listed at a tenth of their normal sell price. There is a bug with Sell Similar and Relist where sometimes any changes are not saved correctly and if the seller hasn't gone through each individual listing they may not have picked up any errors until the sale has occurred.

I buy regularly from that seller and have never had any problems. It looks like a genuine mistake.

[i-once-was-bump]

I was going to have a look at the OP's buying history and got this message

Not possible

Privacy laws in some European countries do not allow us to pass on information involving bidders from those countries. If you want to find all auctions this user has bid on, please contact the user directly by email.

What is that all about?

Is the OP registered in Europe?

[anotherpancake52]

OP is Registered in Germany.

[lyndal1838]

He is registered in Germany Bump....are the rules the same as here in Australia?

Maybe we have given the wrong information?

Stranger, maybe you should ask your question on the German boards.

[i-once-was-bump]

He is in Germany??

Well the seller is in Australia and sends to Australia and via courier so maybe that is why the sale was cancelled.