Case information unavailable?

I have tried to go in and respond to an open case (cancel transaction request) that was opened a week ago. I get the message that the case information is unavailable and to please check back again shortly.

Has anyone come across this before? It's the same whether I follow the link on the sold item or if I go in directly through the resolution centre and follow the "take action" link.

Is this a contact eBay thing?
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Case information unavailable?

Did the buyer decline your request ?

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Case information unavailable?

Foxette, I'm the buyer. The cancel transaction was instigated by the seller at my request.
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