on โ05-11-2014 12:54 PM
Hi all. Long time since I posted here.
I have a question regarding delay in posting. Would you mark down stars for this?
Purchased an item from an Australian seller with item location listed as NSW. I don't really like the phone case that much but I bought it based on it being in Australia and the shipping information. With the idea that this case would do until other cases I purchased from overseas get here. One of the overseas cases arrived today, much quicker than their estimated delivery time. This made me wonder where the case I bought from the Australian seller was. Especially since I won't be needing it now.
Checked on bought history and found that even though I purchased the item on the 25th, it was only posted on 30th.
In their postage description it states.
We will ship your order within 48 hours upon Receiving Cleared Payment except Sunday and Public Holidays.
For shipping to Australia, it will takes around 3-8 business days, depending on regions.
Recently the Post announced that all items shipping by air are now subject to x-ray screening for regulated materials. This additional screening has cause delay in shipment. Please be aware that delivery may take a few days longer than usual. Your patience is greatly appreciated.
Now I understand that I bought this on a Saturday and they state they don't post on Sunday but feel a little let down that it took them until Thursday to post this. I paid via paypal with credit card, is there a delay in payment clearance when paying this way?
If so whilst I do not agree with this business practice I will accept this is within the sellers terms.
If not do you think this delay in postage warrants a markdown on stars?
Item has not arrived as yet but if it arrives in good order I will leave +FB. Just trying to work out stars and what is normaly acceptable.
Thanks
on โ14-11-2014 03:06 PM
I have only skimmed the replies, but have you contacted the seller to ask why the delay? If you have, and have not received a reasonable (beleivable and acceptable reason) open INR and escalate to claim within the 20 days allowed (sooner if you want, I certainly would be doing it now).
A seller only knows of an issue if they are informed of it, could be the seller posted the item, and it has gone missing.
on โ14-11-2014 03:22 PM
GC, Trish bought the item as a stopgap measure from a seller who said they were in NSW and post from their NSW warehouse. She wanted this item to use until the better ones she bought from overseas arrived.
As it turns out, the NSW seller, shipped the item from OS and there was nothing in the listing about shipping from OS if they ran out of stock. The only way she found out was after she sent the seller a message to find out what was going on and why it was taking so long.
The item arrived, but after one of the OS bought items. She was kind to the seller and left them good feedback. She sounds like the kind of buyer we'd all like to have!!
on โ14-11-2014 03:25 PM
SHEEP - thank you
OP - ignore me
*promises to read all posts in future*