Did not receive item

[tchapfesh]

Hi,

New to eBay, bought an item and did not receive it. I waited the full duration of estimated delivery then contacted Seller. Seller initially gave the impression of being helpful with a few responses but then contact tapered off to nothing. I got around to lodging an eBay complaint this weekend but discover the 45 day period has lapsed (yesterday)!

Can anyone suggest a means other than Seller feedback to help resolve this case? Total loss is $25 plus a bit of trust so suggestions of any sort of e-hitman are probably over the top...

Thanks

[digital*ghost]

Unfortunately, once the 45 days has passed, there is no way to open a dispute with PayPal. As sad as it is to say, no matter how nice a seller is, never let them string you past that cut-off point, and never agree to close a dispute if they ask you to without receiving the item in the condition as described (a refund will close the dispute automatically).

If your purchase was funded with a credit card, you may be able to initiate a chargeback (you'll need to ask your card provider if it's possible).

If they are located in Australia, you can report them for online fraud, and you have about 2 weeks left before the window to leave feedback closes.

[foxette-in-sox]

?????

DG-look at the negative left for that seller 3 days ago.

[foxette-in-sox]

Oh dear-looks like seller uses their workplaces 'money' to post items as well & postage stars are crappola 😮 

[digital*ghost]

?????

DG-look at the negative left for that seller 3 days ago.

Hmm, strange, especially the mention of "...we are both protected". Was the book supposed to be sent registered or through Click & Send (i.e. were you ever given a tracking number?). That wouldn't actually protect you anyway, just the seller when it comes to a PayPal claim, but you'd at least know if it was sent and may be able to track it down.

[leader-of-the-band]

Total loss is $25 plus a bit of trust so suggestions of any sort of e-hitman are probably over the top...

Yep, you have made a rookie mistake.  Good news is that it has only cost you $25 and you now have learnt a lesson that will stay with you all your eBaying life.  Better that it happen now than if you were to buy a $300+ item.  Spread that $25 over your next 200 purchases and it hasn't been that much of a loss.

Don't lose faith in eBay as a place to buy things.  Just learn from this and NEVER let a seller string you along past the 45 day PayPal claim limit.

[phorum_junkie*]

You have been played.

Ebay is very safe and you don't need trust if you just do things right.

When you go to pay ebay clearly tell you that no payment method other than Paypal has buyer protection so that should tell you that unless it is a pick up item you should always use Paypal.

When you go to pay through Paypal it clearly tells you that you have a limit of 45 days in which to open a claim.

If you are guided by those and not what any seller tells you then you will not lose out.

I would email the seller this:

Thank you for the feedback response but you and I both know that being new and trusting I left it too long to open a Paypal dispute.  I do not intend to be left without either my book or a refund so if you do not reimburse me within 48 hours I will be filling out the form on the on-line auction fraud report site run by the police.