Do photo's have to fit the description?

[rastasf1]

My son recently chose a BULK lot of 3DS games. We agreed to let him pick and approved the purchase prior to him bidding. He was a tad excited!

The picture showed his 7 games all laying down on a carpet floor. Admittedly after receiving only 3 games I checked the description more carefully and sure enough it did list and say that it was only for 3 games. My mistake should have looked into it deeper but the picture looked faily obvious that it was a bulk lot and included the 3 games that were actually supplied.

Is this allowed? Surely it is misleading the buyer? Just though I would bounce it around before leaving feedback.

[cq_tech]

While the image is certainly misleading, the listing does specifically state in both the title and the description that the sale is only for the 3 specified games, so the seller hasn't actually breached any listing rules. You may want to mention your concerns in the comment, but it would be wrong to leave anything other than positive feedback IMO.

[extra-keen]

I personally think it is very misleading! Pictures not matching description!

However - the description should always be read - if there is any discrepancy, questions should be asked before bidding or buying.

Sorry this happened to you.

[harley_babes_hoard]

in my opinion pictures do form part of the description and should only show items included in the listing.

[phorum_junkie*]

Under the fairly recent changes to ebay picture policies the picture of second hand goods must be of the actual item(s) for sale with nothing else in the picture. Also uness it is a catagory that allows for BIN multi variation listings sellers cannot offer a choice.  While obviously the full listing should have been read it would be classed as misleading by ebay but possibly not by Paypal and for a refund the games received would have to be returned b trackable post at your expense.

I would be emailing the seller and telling them you were not happy because of the above, don't mention anything about your son nor mention feedback. If they do not offer some sort of partial refund I would leave suitable feedback.

[springyzone]

I think it is very misleading! I would not give the person a positive feedback for the simple reason that after you won the auction, they never even asked you which 3 games you would like!

They can't have it both ways. If the auction was for a selection of 3 out of the 7 games, they should have given you a choice.

If the auction was for 3 specific games, they should have got off their lazy behinds and taken an extra photo that showed only the games involved. Why on earth have a photo of 7 games if 4 of them were not included?

They deserve a neutral at very best and I would be messaging them to say the photo was most misleading.

[iamanark]

Leave a big red dot ... of course it is misleading ...

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You were sucked in ... were you not ? .... you were mislead and you seem an intelligent person ...

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So what about the people who are not as bright ... or those who English might not be up to scratch ... they also need to be protected

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eBay is not about ripping people off ... though nowadays it seems to be acceptable (going by some of the answers here !)

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A Big Red Dot

[rastasf1]

Thanks for the feedback. General consensus seems to support how I was feeling. I searched ebay for more information on picture rules but the best I could come up with is should not -  "Include photos that don't accurately represent the item for sale".

Customer reply agreed that there was a "miscommunication from the picture" but basically placed blame back at my end for not reading the desciption properly or asking questions.

Right or wrong Im keen to know what ebay thinks.. just for future reference!

[cq_tech]

As I've already stated, the image may have been misleading but the listing title and description were perfectly clear.

[springyzone]

As I've already stated, the image may have been misleading but the listing title and description were perfectly clear.

----------------------------

Then it comes down to to how the buyer felt about this transaction.

But how would you rate an ad where a very important part of the ad (the photo) was misleading?

And unnecessarily so, at that. The seller obviously had a camera, so why didn't they take a relevant photo?

The best such a sale deserves in feedback is a neutral and a red dot wouldn't be an unreasonable reaction in my view.

Photos are important because on ebay, the buyer isn't usually there in person to inspect first.

It's probably important to give the seller a bit of a kick in thw backside with (at the very kindest, a neutral) so that maybe they will lift their game next time.

Feedback is a record of how you found the transaction and if any part of the transaction was unfairly or unnecessarily  deceptive, then the buyer has the right to show that.