Do they even read reports....

[xalies]

I bought a phone off a listing. 10 minutes later I get a call from them saying that they haven't got that colour and that I could buy it directly from them or they could send a link. They send a link to my phone, tried to sell me other junk ... and after i said I didnt care about colours or anything. The sent me a chatGPT screenshot talking about a cheaper phone aand how they could send that  because they didnt have this colour either. they clearly didnt have the phone I ordered..... well appently all that is fine with eBay because even after I reported the seller they said if was fine.  because what it happened off site maybe? 

https://imgur.com/3i2KGTE

[sandypebbles]

I sure hope you didn't click on the link they sent

MOST of the time no, bots 'read' reports

How did you report the seller?

eBay is not the place to buy something like a phone, and certainly never from some random seller

What was the item number?

[countessalmirena]

There’s a difference between reporting a seller and opening a refund case.

eBay will not open a refund case upon receiving a report from a buyer.
   • The report function is (ha ha, rather sardonically) to alert eBay to bad seller behaviour with a view to correcting or sanctioning the behaviour.
   • Opening a case/dispute/return is so that you, the buyer, can be refunded if the item isn’t as described or doesn’t arrive.

I echo what sandy had said. Hopefully you didn’t click onto the link. If you did, you should have a computer technician check your computer (or whatever device you used).

For buying a phone, you’ll be best off buying from an Australian business, one authorised to sell phones, who won’t try anything shonky, and who can give a genuine warranty.