Don't Use Shopping Baskets. You will be cheated.

[bussosz]

I purchased 8 items and did not receive any of them. finally refunded the first item purchased on shopping list so eBay in its wisdom deletes all the other item saying the matter is finalised.  I had no option to repond to eBay to say NO the matter was not settled. I had no option to repond to eBay to say NO the matter was not settled.

I believe this is a calculated scam by some sellers where the purchase price is small ,  not to send items. A few thousand $1 items not sent and they make a few thousand dollars.  Especially if eBay only requires one item off a list to be refunded and srub the rest.

[*tippy*toes*]

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@amber-eyed-girl wrote:

All good then.

Stawks...no, but the seller might have.

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They could have, but the name was removed pretty quickly. I think they only way they may have is if someone contacted the seller to tell them. It would be unlikely someone in Malaysia would end up on the Aussie boards. They certainly weren't here under that ID........not logged in anyway.

[digital*ghost · Accepted solution]

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@bussosz wrote:

I purchased 8 items and did not receive any of them. finally refunded the first item purchased on shopping list so eBay in its wisdom deletes all the other item saying the matter is finalised.  

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May I just ask if you opened one request, or eight (one for each item purchased)? I realise it's likely a single payment was made for all items, but often ebay will consider each item an individual transaction, and this may well carry over to purchases (I also know in the past eBay have advised a request needs to be opened on each individual item, so just wanted to check whether one case was opened / closed, or eight opened, one resolved, seven closed). 

[lyndal1838]

Digi, it has been my experience recently that you have to open a dispute for every missing item whether it is a combined invoice or not.

I was not given an option a few years back....one item in a pack of 6 was broken and paypal wanted to give me a full refund for all 6 items, despite both the seller and myself telling them that it was not necessary.

It looks like they have gone from one extreme to another.  *sigh*.

[digital*ghost]

I think it could be useful where not as described is concerned, as it may just be one item out of several, but makes it a bit convoluted for an INR case, and there hasn't been too many reports of similar things happening with requests on multiple-item orders that don't arrive, so I'm not 100% sure how eBay handle them. 

At least with both eBay and PayPal, in the same kind of circumstances you had, there's now an opportunity for the buyer or seller to suggest a partial refund amount (at the non-escalation stage, the buyer enters the amount with PayPal, the seller does with eBay).

Just as an aside, has anyone here received a partial refund offer from a seller via a request? I'm interested to know what that looks like and what info it conveys, because a request will close once the buyer accepts it as well.