Faulty Item

[henners246]

Hi, 

I recently bought a Nintendo 3DS off eBay, the item was described as As New; the seller had opened the package and turned the 3DS on to ensure it was still working. I ended up winning the item at just below what it cost at a store in town. I paid through Paypal and the item was posted etc except when i received it the 3DS would turn on and go to homescreen but would not register any game cartridge placed in it! So i could not play games on the 3DS  I messaged the seller straight away and over a week or so we tried to organize sending the 3DS off for warranty but after checking with Nintendo i needed a purchase receipt (Warranty only covers 12 months) and as I am in Western Australia it would probably take at least 3 weeks, which puts me almost out the buyer protection. So I opened a case in Paypal and politely requested a refund, to which he replied that he was not at fault and i just need to send it off to Warranty. Sorry for being long winded but please advise me what to do next!

[leader-of-the-band]

where is mishliscious?  http://community.ebay.com.au/topic/Buying/Fresh-Opinions/600156506

I would be interested in their take on the "fresh opinions" expressed in this thread, especially the ones that are WRONG !

But then again, always nice to read a fresh opinion that is subsequently corrected by a "regular".

[heavy_head]

not true, the majority of eBay sales, paid with PayPal are covered by PayPal's BUYER protection  (there are a few items that are exempt, including gift cards, concert tickets, et)

if the seller has no funds, PayPal pay from their own fund and pursue the seller at a later date (without it impacting on the buyer)

Just speaking fro the experience of the 2 times PayPal has let me down in the past that's all.

[putney32]

:^O oh Leader, you are a card !!!!

]:)

[leader-of-the-band]

🙂

let me rephrase . . . . . I think that when incorrect advice is offered on these boards it is important that that advice be corrected.  For those that read the boards and hold the same views as the incorrect advice, it provides an opportunity for them to learn the correct advice.

[phorum_junkie*]

I cannot remember when full buyer protection for qualifying ebay items started but think it was around the same time you had to start offering a safe payment method.

Some time after that as more and more companies started offering Payal it was changed again and regardless of who you buy from now you have full buyer protection for goods not received as long as you indicate when you are paying that it is for goods.

[foxette-in-sox]

Remember, they will only receive a refund if there are suitable funds in the Sellers Paypal account - if they have cleared it out and the account is empty (as has happened to me in the past) you will get nothing.

That policy was donkeys years ago.Paypal also only used to cover up to $400,they also didn't cover purchases from internet sites other than ebay etc etc etc

Might be a good idea if you kept up to date with the policies in order to provide correct advice.

[heavy_head]

As long as it is within 45days of when you made the payment, but not 45 days of when you get the goods which quite often can be many, many weeks after making the payment for overseas goods.

[foxette-in-sox]

As long as it is within 45days of when you made the payment, but not 45 days of when you get the goods which quite often can be many, many weeks after making the payment for overseas goods.

Do you know what you're talking about because I sure as heck don't lol

[lyndal1838]

That is easy to decipher Foxy....heavy_head is muddying the waters by introducing something extra to the 45 day rule.

It has always been 45 days from the date of payment.....NEVER has there been any mention of when you received the goods.

And just so you know heavy_head.....even if an item takes a month to arrive from overseas, that is still only 28-30 days so you still have plenty of time for a dispute.  It is most ususual for anything to take longer than 4-5 weeks.

[phorum_junkie*]

What is that saying? Something about deep holes and stopping digging :^O