eBay

gvernoncp · ‎13-12-2018

Faulty item purchased 17 September. Seller agrees to send replacement. No replacement as yet. eBay closed the return 10th November. 11th December I asked for a full refund as too much time has passed with no action. PayPal case openned 11th December. PayPal email to me states: Seller has provided a response to the case you filed against them. We are reviewing the facts of the case and will carefully consider all the material before making a decision. We will let you know if we require additional information from you, and will contact you via email when we reach a decision. PayPal also stated: We may need to contact you for more information during our review process. If we do, please respond within the requested timeframe, otherwise the case may be closed and decided in the seller's favour. The sellers response would likely be that a replacement was sent. No replacement has arrived. The tracking number proved for the replacement shows no detail. How do I proceed to obtain a refund? I thought PayPal purchases were covered by a 'Money back guarantee'. I am happy to return the faulty product, at the sellers expence, or provide any eveidence to show the fault. Where do I go to have this matter finalised? Thanks for any assistance.

lyndal1838 · ‎13-12-2018

The wording of the paypal dispute is quite normal....there is nothing more you can do at the moment.

It always takes a while for these things to be finalised.

Do exactly what the message says.....if you are asked for more information you must provide it within the timeframe specified or yu will lose the dispute. Do not close it until you get the refund.

If paypal closes the dispute in the seller's favour do not do anything before coming back here for advice. There are ways of appealing wrong decisions so they go in your favour.

collect247 · ‎13-12-2018

Do as lyndal has said and also ebay MBG is only for 30 days but PayPal is 180 days.

I've had a few of these issues in the past and PayPal could take anywhere between 3 -30 days to review things lol so just be patient and follow the requests as they come in good luck.

countessalmirena · ‎13-12-2018

If you accepted the offer of a replacement within the eBay case, the seller should have uploaded a tracking number. You mention that the "tracking number proved for the replacement shows no detail." What do you mean by this? Do you mean there are no tracking events under that number?

If so, then within the eBay case you should have stated that there was no tracking event - in effect, that the tracking number was illegitimate, incorrect, or failing to show proof of delivery. It's unfortunate that you allowed the case to close without providing that information.

You need to be super-vigilant with regard to the PayPal case. It would be best for you to call PayPal Customer Service and explain that you have not received a replacement, that you naively allowed the eBay case to close without getting a resolution, and that the tracking number fails to provide evidence that a replacement was delivered to you.

1800 073 263 (toll free)
+61 2 8223 9500

Go to this page (https://www.paypal.com/au/smarthelp/contact-us) for your one-off passcode.
[You'll be asked to enter this unique code on the phone.)

Customer Service hours

6am to 10pm AEST Monday to Friday
8am to 7pm AEST Saturday and Sunday

*tippy*toes* · ‎13-12-2018

@countessalmirena wrote:
If you accepted the offer of a replacement within the eBay case, the seller should have uploaded a tracking number. You mention that the "tracking number proved for the replacement shows no detail." What do you mean by this? Do you mean there are no tracking events under that number?

If so, then within the eBay case you should have stated that there was no tracking event - in effect, that the tracking number was illegitimate, incorrect, or failing to show proof of delivery. It's unfortunate that you allowed the case to close without providing that information.

You need to be super-vigilant with regard to the PayPal case. It would be best for you to call PayPal Customer Service and explain that you have not received a replacement, that you naively allowed the eBay case to close without getting a resolution, and that the tracking number fails to provide evidence that a replacement was delivered to you.

1800 073 263 (toll free)
+61 2 8223 9500

Go to this page (https://www.paypal.com/au/smarthelp/contact-us) for your one-off passcode.
[You'll be asked to enter this unique code on the phone.)

Customer Service hours

6am to 10pm AEST Monday to Friday
8am to 7pm AEST Saturday and Sunday

You can't accept an offer for a replacement, or even partial refund through a dispute. It's full refund or nothing (unless something has changed since I last had a dispute...........please let me know if that's the case).

That said, if you can request a replacement, you'd be far better getting a refund and then rebuying. Mostly because if the replacement doesn't arrive, you're pretty much screwed. I would say if the item was coming from China, then despite them saying a replacement had been sent, it would be close to zero chance that it was actually sent.

countessalmirena · ‎14-12-2018

tippy*toes, it appears to be a new thing. I found it here; I'm sure that it's only recently been added.

❝Tip
If you and the seller agree, the seller could send you a replacement

(another of the same item) or exchange (a different, but similar item).

The seller should upload the tracking details for the replacement or

exchange item to the return request.❞