Feedback System Failure

m-i-c-k
Community Member

ebay will most likely remove this! But here goes....

 

I have been discussing with ebay the point of their feed back system if they don't test it for misleading players?

On the 1st of December, I blogged about a eBay Rip off: i_love_bargain who didn't deliver the item I ordered more then a month before which ended with myself leaving negative feedback. Well maybe not! The seller later provided a postage tracking number to ebay and ebay removed the feedback I left because the item was marked "delivered" on their system!!!!
 
On checking the tracking details provided by i_love_bargain with Australia Post, my item was delivered to an address in North Melbourne. That would be fine if I lived at the address! I live 10km north in Glenroy!




System Weakness!

On investigation, this points out a weakness in the ebay system, that if you provide any valid tracking number, say from some other customers delivery to ebay's delivery tracking system the item is marked as delivered. The lack of vetting is outstanding and leads me to think how insecure ebay's system is if they didn't do the background checks for something so simple.
 
In my case this weakness led to my negative feedback being removed and consequently ebay became a platform for misleading others by nulling feedback, Awesome ey!
 
I have put this to ebay, they said I was no longer entitled to a ebay money back guarantee!! I never asked for a refund in my message to them... Well scripted monkeys???

To date, ebay have not expressed interest in closing their weakness that leaves all users vulnerable to attack.
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Feedback System Failure

m-i-c-k
Community Member

Australia Post
14/12/2015 12:40 PM
Hi Mick,
Thank you for taking the time to contact us about the tracking ID QYZ001617601000930200. My name is Gloria and I can certainly provide you with some
information. I called earlier on your mobile however I was unable to reach you.
Mick, I have checked the details for this parcel and I am sorry to advise that the address and recipient details do not match the one that you have provided.
I recommend you contact the sender to see how this occurred and confirm the tracking ID is correct.
I hope that this information has clarified the matter and been of some assistance. Please don't hesitate to reply if there is anything else that we can do for
you.
Kind regards,
Gloria T
Customer Care
Australia Post

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