Foreign sellers using 30 day wait to circumvent dispute resolution

[syncman0x]

I had purchased a bar code scanner from a seller in another country. It had a fauly USB interface. The seller suggested sending this back for a replacement.

After sending it via registered post, and contacting the seller within 3 weeks, he said this had not arrived.

I had purchased a parcel of two identical items from a seller in another country. One worked, while the other did not start up.

The seller advised I send the faulty item back. Having learned from the previous example, I agreed to send this back on the condition he sends me a replacement.

The item he sent me was in even worse condition, failing to power up at all.

I have the problem that these sellers are using the standard 30-45 day waiting period to circumvent the dispute resolution process. Next time, I could initiate this right away, when the product arrives, but how do I explain to them that I am doing everything I can to resolve the problem with the seller?

Note to trolls; do not state the obvious. I have computers for a reason, so that I do not ever require your services of disrespectfully stating the obvious.

[***super_nova***]

super_nova, I am sorry I offered to flag your post as abusive; however, I am still ignoring you. I need to ignore you, because eBay forum policy prohibits me from saying anything that even potentially encourages a member to commit a policy violation.

Sorry, did not mean to upset anyone.  As mentioned above, I was really replying to the post I quoted, which was not actually offering anything constructive for your problem.

I am not really sure, why people come here and when they are told the simple facts, they get angry with the messengers.

To your problem; if you post the item registered (with tracking) to address the seller gave you, and they then claim they did not receive it, you can still open PP dispute, provided it is within the 45 days.  Then provide the tracking number when PP asks you to.   If the address the seller gave you is different from the one PP gives you, call PP.  It happened to me, i have provided proof of posting the item back, together with the message where the seller gave me the different address and I had my refund by end of the day.

If the seller strings you past the 45 days, and if you financed the purchase from your CC, you can ask your bank to do chargeback.

By the way to all interested I am a girl :-x

[patchoo78]

Once again (Not sure how many more times this needs repeating) It is up TO YOU THE BUYER to make sure the seller doesn't string you along until the 45 day dispute period has elapsed..

It states quite clearly in your transaction history that you have 45 days to open a dispute.

eBay members are only abusing the rules because so many buyers don't read them and then get cranky at eBay and PayPal when it's their own stupid fault!